After-Sales Policy

30-Day Returns

If you are not completely happy with your purchase, you may return it within 30 days of delivery for a full refund of the product price.

• Items must be in their original condition with all accessories and packaging included.
• To start a return, email support@kingluckyshop.com with your order number — we will reply with return instructions within 1 business day.
• Refunds are issued to the original payment method within 5-10 business days after the returned item passes inspection.
• Return shipping costs are covered by us when the product is defective or we shipped the wrong item; otherwise return postage is paid by the customer.

1-Year Warranty

Every Kinglucky product is covered by a 12-month warranty against manufacturing defects, starting from the delivery date.

• What is covered: defects in materials and workmanship under normal use — for example a battery that will not charge, a dead speaker driver or a faulty button.
• What is not covered: physical damage from drops or liquids, normal wear (ear tips, cables), unauthorized repairs, or products purchased from unauthorized resellers.
• How to claim: email support@kingluckyshop.com with your order number, a short description of the issue and a photo or video if possible. We will repair or replace the product, or refund it if neither is practical.

Damaged or Wrong Items

If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos of the parcel and product — we will send a replacement or issue a refund right away, at no cost to you.